FAQs
All you need to do is ask
Middle Eight’s most frequently asked questions
You'll find answers to all of the most commonly asked questions right here. But if you can't find what you're looking for, please get in touch – the Middle Eight team will be happy to help.
General
What times are check-in and check-out?
Check-in is from 15:00 and check-out is midday.
Do you offer room service?
Room service is available: 6:30 – 11:00 for breakfast, 11:00 – 21:30 room service menu and drinks menu. Tray charge will apply.
Do you accept pets?
Dog-friendly rooms are available on request – charges apply.
Do you offer online check in?
This is currently not available, but please check back for updates.
Are there laundry services on site?
Full laundry and dry cleaning services are available, please contact us at hello@middleeight.com to find out more.
Is there Wi-Fi?
Complimentary Wi-Fi is available throughout the hotel including our restaurants, bars, rooms and suites.
Do your rooms have air conditioning?
All our rooms and suites have air conditioning.
When is reception open?
Guest assistance and reception services are available 24/7.
What's the best way for me to get to Middle Eight?
Whether you're travelling by public transport or car, you'll find detailed directions on our Contact page.
How can I provide feedback on my stay?
We endeavour to offer you a comfortable and pleasant stay but sometimes things can go awry. If you wish to discuss your feedback with us please contact us on hello@middleeight.com.
Can I pay by cash?
We do not accept cash payments at our hotel, restaurant or any other facilities at Middle Eight.
Dining
When is Sycamore open?
Food is served at the following times:
Breakfast: 6.30am – 11.00am
Lunch: 12.00pm – 3.00pm
Dinner: 5.00pm – 10.00pm (Monday to Saturday)
Dolce Counter: All afternoon, serving teas, coffees, drinks and patisserie treats
Sycamore Bar: 6.30am – 10pm, light bites are served from 12.00pm – 10.00pm
Do I need to make a reservation to dine at Sycamore?
Due to the popularity of Sycamore restaurant, we recommend booking in advance if you would like to dine with us during your stay. If the date of your request is fully booked, please do contact us directly and we would be happy to assist.
When is The Balcony open?
Light bites are served in The Balcony from 7:00 – 22:00.
Are the events at QT free to attend?
QT Bar hosts a calendar of events, many of which are free to attend. For our current calendar of events please visit our What’s on page.
Reservations
What payment methods do you accept?
We accept Mastercard, Visa and American Express. Unfortunately, we are unable to accept cash or cheque payments. Upon check-in/reservation, we will request a pre-authorisation of your credit/debit card. The pre-authorisation is not a charge and no funds will be debited from your account during this process.
Is VAT included?
Yes, all our booked rates include VAT.
How can I get the best price for my booking?
Our best available rates will always be offered via middleeight.com. Should you find a 'fully packaged rate' cheaper online, we will offer our price match service. Our price promise guarantee is valid on 'packaged rates'. Proof of package like for like will be requested upon booking.
Still curious?
Contact our team if you can’t find an answer to your question.